Khalgor Privacy Policy – Your Data, Protected

Khalgor is an online gaming and entertainment platform operating at khalgor.com. We offer a range of games including slots, keno, fishing games, live casino and esports betting, all designed for adult players in Bangladesh. When this privacy policy refers to "khalgor", "we", "us" or "our", it means the khalgor platform and the team responsible for operating it.

Khalgor acts as the data controller for the personal information you provide when registering and using the platform. This means we determine the purposes and means of processing your personal data, and we are responsible for ensuring that processing is carried out lawfully and transparently.

Khalgor collects only the personal data that is necessary to provide you with a safe, functional and enjoyable gaming experience. The table below summarises the categories of data we collect and why.

Khalgor does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health data, except where strictly required by law or where you voluntarily provide such information in the context of a responsible gaming self-assessment.

Khalgor collects your personal data through several channels, all of which are clearly disclosed here:

• Direct registration: When you create a khalgor account, you provide your name, date of birth, email address and mobile number directly through the registration form.
• Account activity: As you use the khalgor platform — placing bets, making deposits, claiming bonuses — we automatically record the relevant transaction and usage data associated with your account.
• Device and browser data: When you visit khalgor.com or use the khalgor app, our servers automatically log your IP address, device type, browser version and operating system. This is standard practice for all websites.
• Cookies and similar technologies: Khalgor uses cookies to maintain your login session, remember your preferences and analyse platform usage. See Section 7 for full details.
• Identity verification: If we request identity documents to verify your age or comply with anti-money laundering regulations, you provide these directly to our verification team via secure upload.
• Customer support: When you contact khalgor support via live chat or email, we retain a record of the conversation for quality assurance and dispute resolution purposes.

Khalgor uses your personal data for the following specific purposes. We do not use your data for any purpose that is incompatible with the reasons listed here.

• To create and manage your khalgor player account.
• To process deposits and withdrawals via bKash, Nagad and Rocket.
• To verify your age and identity in compliance with applicable regulations.
• To detect and prevent fraud, money laundering and other illegal activity.
• To monitor for responsible gaming concerns and apply account restrictions where necessary.
• To send you important account notifications — security alerts, transaction confirmations, policy updates.
• To send you promotional communications about khalgor bonuses and new games, where you have opted in to receive these.
• To improve the khalgor platform based on aggregated usage data and player feedback.
• To resolve disputes and respond to customer support enquiries.
• To comply with legal and regulatory obligations.

Khalgor processes your personal data on the following legal grounds, depending on the specific purpose:

• Contract performance: Processing your registration data, transaction data and account activity data is necessary to fulfil our contractual obligations to you as a khalgor player.
• Legal obligation: Age verification, identity verification and anti-money laundering checks are required by applicable law and regulation. Khalgor must process this data to comply.
• Legitimate interests: Fraud detection, security monitoring and platform improvement are carried out on the basis of khalgor's legitimate interest in operating a safe and reliable platform.
• Consent: Sending you marketing communications is based on your consent, which you can withdraw at any time.

Khalgor does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: Transaction data is shared with bKash, Nagad and Rocket solely to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: Where required, identity documents may be shared with a third-party verification service to confirm your age and identity. These providers are contractually bound to process your data only for verification purposes.
• Game software providers: Aggregated, anonymised gameplay data may be shared with our game software partners to support technical operations and game performance monitoring. No personally identifiable information is shared for this purpose.
• Legal and regulatory authorities: Khalgor will disclose personal data to law enforcement, regulatory bodies or courts where required to do so by law, or where we believe disclosure is necessary to protect the rights, property or safety of khalgor, our players or the public.
• Business transfers: In the event of a merger, acquisition or sale of khalgor's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

Khalgor uses cookies and similar tracking technologies on the khalgor.com website and mobile app. Cookies are small text files stored on your device that help us provide a better, more personalised experience.

• Essential cookies: Required for the platform to function. These maintain your login session and remember your language and display preferences. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics cookies: Help us understand how players use khalgor — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic and account takeover attempts.
• Preference cookies: Remember your settings such as game volume, display mode and notification preferences so you don't have to reconfigure them each visit.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies may prevent you from logging in or using certain features of the khalgor platform.

Khalgor retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data (name, contact details, login history) is retained for the duration of your account and for 5 years after account closure.
• Transaction records are retained for 7 years from the date of the transaction, in line with standard financial record-keeping requirements.
• Identity verification documents are retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Customer support communications are retained for 3 years from the date of the interaction.
• Marketing consent records are retained for as long as you remain opted in, plus 2 years after opt-out to demonstrate compliance.

When your data is no longer required, khalgor will securely delete or anonymise it. Anonymised data — which cannot be linked back to you — may be retained indefinitely for statistical and analytical purposes.

As a khalgor player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request".

• Right of access: You can request a copy of the personal data khalgor holds about you. We will provide this within 30 days of receiving your request.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can ask khalgor to delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You can ask us to pause processing of your data in certain circumstances — for example, while a dispute is being resolved.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format for transfer to another service provider.
• Right to object: You can object to khalgor processing your data on the basis of legitimate interests, including for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

Khalgor takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction or alteration.

• All data in transit is encrypted using 256-bit SSL/TLS protocols.
• Passwords are stored using industry-standard one-way hashing — khalgor staff cannot see your password.
• Access to personal data within khalgor is restricted to staff who need it to perform their job functions, on a strict need-to-know basis.
• Our servers are hosted in secure data centres with physical access controls, redundant power and network infrastructure.
• Khalgor conducts regular security audits and penetration testing to identify and address vulnerabilities.
• In the event of a data breach that poses a risk to your rights and freedoms, khalgor will notify affected players promptly and take immediate steps to contain the breach.

Khalgor is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps specifically designed to prevent minors from creating accounts.

If khalgor becomes aware that personal data has been collected from a person under 18, we will immediately close the account, delete the associated data and, where applicable, refund any deposits made. If you believe a minor has registered on khalgor, please contact us immediately at [email protected].

Khalgor may update this privacy policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make material changes, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

The current version of this privacy policy is always available at khalgor.com/privacy-policy. The date of the most recent update is shown at the top of this page. Your continued use of khalgor after the effective date of any update constitutes your acceptance of the revised policy.

If you disagree with any changes to this policy, you may request account closure before the changes take effect by contacting [email protected].

If you have any questions, concerns or requests relating to this privacy policy or the way khalgor handles your personal data, please get in touch with our privacy team. We are committed to resolving all privacy-related enquiries promptly and transparently.

• Email: [email protected] (subject: "Privacy Request")
• Live Chat: Available 24/7 from the khalgor platform
• For account-related questions, visit our FAQ page
• For responsible gaming support, visit our Responsible Gaming page
• To review our full user agreement, see our Terms and Conditions